Thank you for choosing Truffles! We strive to provide you with exceptional service and timely delivery of your orders. Please take a moment to review our shipping policy outlined below.

Order Verification:

To ensure the accuracy and security of your order, we will contact you to verify the details. Our customer service team may reach out to you via phone or email to confirm the order, shipping address, and other necessary information. Please ensure that you provide valid contact details during the checkout process to facilitate this verification process smoothly.

Shipping Time:

After the verification, your order will be shipped via a reliable shipping carrier. The estimated delivery time is between 3 to 5 working days. Please note that the delivery time may vary depending on your location and any unforeseen circumstances that may occur during transit. We will provide you with a tracking number once your order has been shipped so that you can track its progress.

Shipping Costs:

Cairo, Giza 55 EGP

Alexandria 60 EGP

Delta 63 EGP

Canal 63 EGP

Upper Egypt, North Coast and Sinai 83 EGP

Return and Exchange Policy:

We do not accept returns or exchanges for used and/or unsealed products to ensure product safety and quality.

Returns & Refund Policy

Policy Duration: Returns are accepted within 7 days of purchase.
Eligible Returns: Defective items due to shipping (return upon delivery) or manufacturing defects (report within 3 days).
Ineligible Returns: Used, damaged items, missing packaging/accessories, or requests after 7 days.
Process: Email info@trufflesco.net within 24 hours of delivery.
Refunds: Processed within 14 days after inspection. Contact us if delayed.

Cancellations: Cancel before shipping for a full refund. Delivered items cannot be canceled.

For questions, email info@trufflesco.net.